Interactive Voice Response

//Interactive Voice Response

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. IVR solutions enable users to retrieve information, including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone.
IVAS platform provides the ability to play and record prompts and gather touch-tone input. Our platform also offers the ability to recognize spoken input from callers (voice recognition), translate text into spoken output for callers (text-to-speech), and transfer IVR calls to any telephone or call center agent.
IVASĀ uses best-in-class hardware and IVR software which are only the foundation. We also have a team of IVR experts needed to leverage our platform to address customer needs, streamline development and control operational costs.